1. What payment methods do you offer?
We accept PayPal, credit cards, and Cash on Delivery.
2. What should I do if my Promo Code is not working?
You need to check if you have used the correct code. It may be the case that you have used an expired code or misspelled it
3. Why was my payment not accepted?
Trouble paying via credit card? Please check your credit card details to ensure they are correct, including the expiry date, cardholder name, security code on the back of your card, and the billing address. Please ensure that you have not reached or exceeded the card limit. If your payment is still refused, we suggest you try a different card or payment method. If it still does not work, please contact your bank or submit a ticket, mentioning complete details and the error messages.
4. Can I use more than one discount code?
For each order, you can use only one coupon.
5. How can I cancel the order?
Log in to your account and cancel the order directly, or you can contact our customer support team to cancel the order on your behalf.
6. Why do I need to verify the payment for my order?
Our fraud prevention team may require detailed personal information for orders selected randomly for further verification before sending out. It is our responsibility to protect our valued customers from any unwanted billings. If the verification is not completed within 21 days, your order will be subject to cancellation without further notice.
7. Do you ship overnight?
No, we don’t offer overnight shipping service.
8. What is your return policy?
We have the highest quality control standards to ensure all the products we ship are in perfect condition. If you are not satisfied with your purchase, you may request a return within 14 days after receiving your package.
9. Can I get a full refund if I return the order?
We offer a full refund on all items that have been returned
Please note: Customers are responsible for the return shipping fee.
10. When will I get the refund?
The refund will be issued within 7 business days only upon the receipt of the package by our warehouse and verification of the condition of the package.
11. How do I track my order?
After shipping the order, we will email you a tracking number and a link. You can also log into your account to track the order.
12. What if my order is damaged or defective?
In the unfortunate case that one of our products is damaged or defective, we offer full refunds upon receipt. To streamline the process, you should provide a photo of the product to our customer service department so that we may work to process your refund request.
13. What happens if I am not home when it arrives?
If you have not received the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
14. Why should I create an account?
By creating an account, you’ll gain access to new product launches, exclusive shopping offers, order history, and much more.
15. I don't want my order to be left at the door if I'm not at home; what can I do?
You can log into your MELEIGHA LUX AROMATICS account to locate the tracking information for your order. Please contact the carrier directly to have your package held or redirected to another address.
16. My package was lost/stolen. What should I do?
We ship with only the most reliable carriers worldwide, including FedEx, USPS, and UPS. Once the package is shipped, Meleigha Lux cannot be held accountable for lost, stolen, or undelivered packages. Still, we want you to have the best possible experience with our company!
Please get in touch with the carrier assigned to your order and see if they have any information about your lost or undelivered package. If they are unable to assist, please email us at info@meleighaluxaromatics.com so we can collaborate with you to resolve the issue at the earliest
